Synergy IT Solutions Group

Business Challenge Thales Group Canada required a customized and fully integrated Paging System, Phone system, and Security system. They required a Wired and Wireless Phone system that would integrate it to the paging system in the office, production, and warehouse. The phone system also required door phones to authenticate use on entry and exit. In addition, high quality background music, with audio to play music via the paging speakers to conduct town hall in the production, and warehouse area was requested. Thales Group also required digital signate throughout the office, production, and warehouse area to broadcast business announcements, news, and other business information like health & safety messages, and general education. The meeting rooms had to be integrated with unified systems. Solutions Provided Synergy IT provided the client a competitive phone solution with SIP desk phones and wireless DECT phones throughout the property. The phone system is connected to a TOA state of the art High quality paging and background music system via a SIP gateway. We provided Video door phone system that integrated to the phone system and the security system to monitor and manage entrances and exits to the property. A digital signage system from BrightSign is install on to share and manage content over the network for all the large format TV installed through out the property.

Business Challenge They are 24 X 7 production with limited access to lab areas with solid soundproof high ceiling. Minimum requirement was to provide WIFi coverage of -67dBm to the edge. Solution Synergy IT Ekahau Certified Tech Team conducted various wireless surveys (Predictive, Active, Passive and Exit Surveys) as required during various phases of the project at ThermoFisher sites. Access Points spec’d out for the new design plan determined via Predictive Survey. The coverage patterns and the AP placements done based on required frequencies and heatmap analysis. Exit survey reports gap analysis reviewed with internal tech teams and Client global network support teams. Required remediation done by moving or relocating few APs along with finetuning of wireless controllers. We achieved the final required minimum signal strength of -67dBm to the edge to support VoWLAN. There was a -5dBm offset taken into account to factor the LCMI (Least Capable Most Important) devices, such as Tablets and Handheld Scanners. Synergy IT assisted ThermoFisher with procurement of all IT equipment required for the upgrade. Data Cabling for new APs and installation of APs done by Synergy IT infrastructure install teams based on recommended survey reports. Earlier requirements were to support handheld scanners and basic email and web services. WiFi infrastructure upgrade was required to accommodate current business needs to have seamless communication with new wifi equipment.

Business Challenge This was a manufacturing organization based in Toronto. They needed to use large number of wireless devices such as handheld scanners, wireless tablets, laptops etc. However, the existing wireless network was unstable and resulted in frequent disconnections. Application used for entering data through wireless devices was not usable. Data entry had to be done through wired connections resulting in reduced efficiency with less productivity. Approach / Methodology Our approach was to understand the environment through site inspection and perform a wireless site survey by measuring Wi-Fi and interference signal strengths in both frequency bands. We used the test results to find signal to noise ratio and draw the Wi-Fi heat maps to visualize the areas where there are high signal attenuation and dead spots for each frequency band. We were able to find multiple issues. Our Solution We used wireless networking tools to analyze the data and predict the optimal number of Wireless Access Points, best channels to use and the best location for each access point. We deployed a CISCO Wireless Controller based solution to provide the required Wi-Fi signal coverage. After deploying the Wireless Access Points in the predicted locations, we redid the site survey to validate the deployment. Results Achieved excellent Wi-Fi signal coverage for the entire area where the wireless devices were deployed in both 2.4 GHz and 5GHz bands. Increased wireless connectivity speed and improved efficiency. Increased productivity due to seamless operation of wireless devices.

Business Challenge and Solution PKS was experiencing development, they understood that their previous IT Company was not a solid match any longer. Synergy IT Managed Services adjusted better to what PKS was searching for from their drawn-out IT accomplice. Synergy IT has effectively worked with the PKS group on their IT methodology to guarantee that it lines up with their business system, including development and adaptability Synergy IT is offering overall IT operations management and administration. Not only limited to proactive unlimited remote support, but also prompt onsite tech support as and when required. Synergy IT team goes a step further to assist them with running a cable drop for new workstation, assisting them procuring new hardware devices, seamless transition for employee onboarding and offboarding as per their IT policies and compliance. Synergy IT is offering overall IT Security management and administration in addition with its 24 X 7 SOC to monitor and respond to Cyberthreats.

Starbucks is multinational coffee brand with 1338 locations across Canada. Synergy IT Team is proud to be a part of their initiatives for Infrastructure upgrades required to launch their Mobile App platform across country. Business Challenge The program was to allow Starbucks customers to order and pay for food and drink ahead of time using their app, and pick-up their order in stores directly at the Handoff Plane. Infrastructure had to be ready within stipulated time ahead of the app launch with minimum store operation’s interruption. Since tech team were required to work only midnight or early morning hours, it was pertinent to follow strict Health and Safety measures. Solution Synergy Tech Teams did data cabling, label printers installation and Ticket printers installation for approximately 500 plus sites across country. Two techs were assigned for each location as work was to be done without any Starbucks staff onsite midnight hours. Synergy IT successfully completed the project to client satisfaction.

Ecometrix offers environmental consultancy services to Public and private sector with its unique environmental intelligence approach. They are a team of experienced environmental specialists applying leading edge science and knowledge of regulatory requirements. Synergy IT assisted Ecometrix to setup another office in Cambridge, Ontario and merging their current acquisition of another company in Caledon, Ontario, addressing their growing IT needs, including setting up their Microsoft 365 for new users at highest level of security settings with best practices Business challenge As Ecometrix was growing fast, challenge was quick addon of new employees seamlessly, merging new teams and adding new users to their environment while improving their workflows on projects at the same time. Phishing emails and social engineering spam mails had been a biggest challenge at one point. Solution Synergy IT upgraded their environment as per business strategy to go on cloud and reducing on premise infrastructure footprint to reduce their IT burden and to have more secure, scalable and available systems. Microsoft 365 installed with Azure AD Synch and MS Intune for complete mobile device management. User awareness sessions done for MS Teams and MS SharePoint before implementation in the environment to have more inclusive approach from the users to support this transition. Synergy IT managed Services includes user awareness trainings on phishing and security as a standard service, It helps its clients with peace of mind and more engaged users with security programs. As a result, Ecometrix chose to work with Synergy IT’s Managed Services Team to provide ongoing support for its infrastructure as well as end-clients.

Toys R Us Canada, multinational retailer of toys with more than 80 stores Canada wide was looking to upgrade Cisco Switches in store locations. They were searching for an IT partner who could assist them with various business challenges they were encountering. Synergy IT assisted them with procurement of new Cisco Switches, configured inhouse and shipped across stores with specific serial numbers assigned. Tech teams did data cabling where required, tested and re-labelled existing cables, installed new switches and deployed with their help desk support.

Business Objective Lifemark, as Canada’s largest physiotherapy company with 300 plus locations across country was looking for an IT partner to augment their inhouse IT Team to help with timelines for Patient System Application rollout. Solution Synergy IT, being a trusted IT partner of Lifemark for years, was chosen to help them with onsite support across country with strict SLAs on response and resolution times. Above project included updating all workstations for Lifemark Patient System (LSP) to work via Java and IE 11, documenting the high level details of each workstation and installing the application. Synergy IT once again proved their professionalism and won client trust with excellent project delivery.

Business Objective and Challenge Sephora was looking for an IT Company who had extensive experience in retail industry to help them on two projects. 1. Wireless Network Setup and Deployment and 2. SD WAN Migration Project They wanted to make sure project is handled within required time frames, managing several locations at the same time, scheduling techs to align with store hours for installs and excellent project management. Solution Synergy IT tech teams performed Wireless Site surveys and identified Access Point locations for optimum coverage based on predictive survey analysis. Replaced existing APs with New Aruba APs and added additional APs as required across 80 Canadian stores As a second project, Synergy IT tech teams replaced existing network hardware with New SD-WAN Meraki MX Equipment. Configure and test. A few locations POS systems were installed as a part of total infrastructure upgrade.

Nadine International provides facility condition assessment for public works and government services Canada for various regions in the country. They needed to ensure that they can really identify and mitigate network and Cyber Security risks. Synergy IT provided Security assessment services, reviewed gap analysis reports with business stakeholders, recommended and implemented the best solutions to fit their budget and business needs. Synergy IT assisted them with setting up various Information Security policies and procedures. Upgraded Security In addition, Synergy lT assessed Nadine International’s Office 365 climate to ensure it was breach free. Microsoft 365 Secure Score was increased to the max possible with implementing best practices for their Office 365 install.

Nadine International provides facility condition assessment for public works and government services Canada for various regions in the country. They needed to ensure that they can really identify and mitigate network and Cyber Security risks. Synergy IT provided Security assessment services, reviewed gap analysis reports with business stakeholders, recommended and implemented the best solutions to fit their budget and business needs. Synergy IT assisted them with setting up various Information Security policies and procedures. Upgraded Security In addition, Synergy lT assessed Nadine International’s Office 365 climate to ensure it was breach free. Microsoft 365 Secure Score was increased to the max possible with implementing best practices for their Office 365 install.

One of the major Tile distributors approached Synergy IT as they had Ransomware attack collapsing their entire IT infrastructure across 3 locations and affecting 300 plus users. They were searching for a company who could take over from their inhouse IT at this time of need. Business Challenge Most challenging part of this project was client had only onsite backup with legacy tape backup system with no offsite backup at all. Solution Synergy IT responded to the Client within one hour. Tech team was assigned and applied four-pronged approach; Evaluate Environment, Secure Environment, Recover and Report. Evaluate: As an Evaluation process, tech team determined ransomware variant & explored recovery options. Identified the attack vector Secure: Ransom protection implemented while working on virus removal, patching vulnerabilities, and planning to rebuild the environment with necessary upgrades. All network traffic was put on monitoring immediately. Recover: Recovered the data from legacy tapes. Infected servers were rebuilt, and data migrated after manual check for data integrity Report: Synergy Team worked with Client insurance company and business stakeholders to make sure client could recover the financial damages from insurance claims. All best security practices were implemented to secure the client infrastructure. An overall ITSM and CIS top 20 Cybersecurity framework was implemented.